Refund and Returns Policy

Powerfabb does not issue refunds or accept standard returns. We only provide exchanges for products with verified manufacturing defects.

Scope of Policy

This policy applies to:

All products purchased directly from Powerfabb via our official website or authorized sales channels.
Products that are unused, in the same condition as received, and in their original packaging when returned for exchange.
Verified manufacturing defects only — damage caused by misuse, normal wear, unauthorized modification, or third‑party repairs is excluded.
Consumables damaged by normal use, improper installation, or improper storage are not covered.
Products purchased from third‑party sellers may be subject to the seller’s own return policy; Powerfabb’s exchange policy applies only to direct purchases unless otherwise agreed in writing.

Claims must be submitted within 3 days of delivery.
Item must be unused, in the same condition as received, and in its original packaging.
Proof of purchase is required.
Items showing signs of misuse, accidental damage, liquid damage, unauthorized repair, or alteration are not eligible.

Email info@powerfabb.com with the subject line Exchange Request.
Include your order number, purchase date, and a clear description of the defect.
Attach photos or videos showing the issue.
Await an RMA (Return Merchandise Authorization) number and return instructions before shipping the item back.

All returned items are inspected by Powerfabb or an authorized service partner.
If a manufacturing defect is confirmed, we will replace the item with the same model or a functionally equivalent model at no extra cost.
If no defect is found, the item will be returned to you, and you will be responsible for shipping and handling charges.

To exchange your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This policy does not limit your statutory consumer rights under applicable law.

For any questions about returns, or exchanges, email us at support@powerfabb.com.